FAQs

1. Where can I find Tolfyus?

We operate from Canada, for online presence you can find us at our website www.tolfyus.com.

2. Can I contact Tolfyus?

Yes, you can contact Tolfyus by sending an email to tolfyus@gmail.com.

3. Can I get a refund on my product?

Yes, Tolfyus offers a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at tolfyus@gmail.com to initiate the return process.

4. How do I start a return?

To start a return, please contact us at tolfyus@gmail.com and provide your order details. We will guide you through the return process.

5. What items are non-returnable?

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the return eligibility of a specific item, please contact us at tolfyus@gmail.com.

6. Can I exchange my item?

Yes, if you would like to exchange your item, the fastest way is to return the item you have and make a separate purchase for the new item. Please contact us at tolfyus@gmail.com to initiate the return and exchange process.

7. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please note that the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. For more information, please contact us at tolfyus@gmail.com.

8. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since the approval of your return and you have not received the refund, please contact us at tolfyus@gmail.com.

9. Do you offer international shipping?

Yes, Tolfyus offers international shipping. Please note that shipping times and fees may vary depending on the destination country. For more information, please visit our website or contact us at tolfyus@gmail.com.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the carrier's website. If you have any issues or questions regarding the tracking of your order, please contact us at tolfyus@gmail.com.